Help Center
Welcome to our Help Center. Here you can find answers to our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to our support team.
Shipping & returns
How much does shipping cost?
How long will it take to receive my order?
Do you ship internationally?
Will I have to pay customs fees for international orders?
How can I track my order?
What is your return policy?
How do I start a return?
We offer free shipping on all domestic orders over $50. For orders under $50, a flat rate shipping fee will be calculated at checkout. International shipping rates vary based on destination and order weight, and will be calculated at checkout.
Total delivery time is a combination of fulfillment and shipping. Our fulfillment partner usually ships the same or following business day, but in certain situations it takes 2-3 business days to process and prepare your order for shipping. Once shipped, you can expect the following delivery times:
•US Domestic (Standard): 1-4 business days
•US Domestic (Express): 1-3 business days
•International: 2-5 business days (may vary due to customs)
You will receive a shipping confirmation email with tracking information as soon as your order is on its way.
Yes, we ship to most countries worldwide. Please note that international shipments may be subject to customs fees and import duties, which are the responsibility of the customer.
Yes, international orders are subject to customs duties and taxes as determined by the destination country. These fees are not included in your order total and must be paid by the recipient upon delivery. For an estimate of these fees, you can use an online customs calculator.
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can use this information to track the status of your delivery.
Your satisfaction is our priority. If you are not completely satisfied with your first order, we offer a 100% money-back guarantee within 30 days of delivery. Please contact our support team to initiate a return. For all other orders, we accept returns of unopened products within 30 days of delivery. Please note that for international returns, the cost of return shipping will be deducted from your refund.
To start a return, please contact our support team through our chat service or by sending us a message. We will provide you with instructions and a return authorization. Please do not send products back to us without prior authorization.
Orders & Subscriptions
What payment methods do you accept?
Can I change or cancel my order?
How do I manage my subscription?
How can I update my billing or shipping information?
Where can I see my order history?
We accept all major credit cards, as well as ShopPay, PayPal, Apple Pay, and Google Pay.
Orders can be changed or cancelled within the first 2 hours of being placed. After this window, the order is sent to our fulfillment team and can no longer be modified. Please contact our support team immediately if you need to make a change to your order.
You can manage your subscription, including changing the delivery frequency, pausing, or cancelling, through your account portal. You can access your account by logging in on our website.
You can update your billing and shipping information at any time by logging into your account.
Your complete order history is available in your account.
Products & Ingredients
What are the ingredients in your products?
Are your products third-party tested?
Where are your products made?
How should I take [Product Name]?
Can I take multiple UNRX products together?
Are your products safe for long-term use?
Are your products vegan/gluten-free/etc.?
What makes Unprescribed different from other brands?
We believe in full transparency. You can find a complete list of ingredients and nutritional information on each product's page.
Yes. All of our products are manufactured in a GMP-certified facility and undergo rigorous third-party testing to ensure purity, potency, and safety. We are committed to providing the highest quality supplements.
Our products are manufactured in the United States in a state-of-the-art, GMP-certified facility.
Dosage and usage instructions are provided on the label of each product and on the individual product pages on our website. We recommend consulting with your healthcare provider before starting any new supplement regimen.
Our products are designed to be complementary and can be taken together as a system. However, we always recommend consulting with your healthcare provider to create a supplement plan that is right for your individual needs.
Our products are formulated with high-quality, well-researched ingredients and are designed for ongoing use to support long-term mental wellness. As with any supplement, we recommend regular check-ins with your healthcare provider.
Information about allergens and dietary considerations (e.g., vegan, gluten-free) is available on each product page. We strive to make our products accessible to as many people as possible.
We're built by neurodivergents who got tired of neurotypical solutions that don't work for our brains.
We formulate specifically for neurodivergent brain chemistry—different methylation pathways, unique neurotransmitter metabolism, specific nutritional depletions. Not general population formulas hoping they'll work for everyone.
We built this for ourselves first. Other brands want to make you normal. We're building tools for optimization, not assimilation. Your brain isn't malfunctioning—it just needs different inputs than what mass-market supplements provide.
That's the difference. We're not trying to change who you are. We're giving you what you actually need.